Recovering Lost Cases and Revenue: How Surgical Clinics Are Using AI to Improve Scheduling, Coding, and Reimbursements​​

Speaker

Amber Hollis, Clinic Manager at Ankle & Foot Specialists of Puget Sound

Summary

Today, surgical practices face a critical challenge: patient opportunities silently slip through the cracks of manual scheduling workflows and fragmented coordination processes, limiting growth potential despite available surgical capacity. Forward-thinking practices are leveraging AI-powered case scheduling and workflow tools to dramatically increase booking rates, reduce cancellations, improve claims accuracy, and recapture surgical cases that might otherwise be lost to follow-up. These gains are driving greater surgical throughput—without the need to add administrative staff.

This on-demand webinar reveals how Ankle & Foot Specialists of Puget Sound used intelligent automation to streamline coordination, improve claims accuracy, support schedulers, and scale operations.

Results

3.2x improvement in scheduler efficiency

73% drop in cancellations

24% increase in completed surgeries

"We’ve seen real relief across the board — from staff to surgeons to patients. With everything centralized and visible, we’ve reduced cancellations by over 70% and finally have a workflow that works."
Amber Hollis
Clinic Manager, Ankle & Foot Specialists of Puget Sound​