From Backlog to Booked: Accelerating Case Velocity at Orthopedic + Fracture Specialists

Speaker

Ken Takenaka, M.Ed., ATC, OTC, BCS-O

Athletic Trainer, Orthopedic + Fracture Specialists​

Summary

When Orthopedic + Fracture Specialists adopted iQueue for Surgical Clinics, staff were initially cautious — “I don’t think this is really going to help us.” Just two weeks after go-live, the results told a different story: “We’ve never been this caught up.”

In this session, Orthopedic + Fracture Specialists will share how they streamlined surgical scheduling without adding staff, yet became far more efficient and gained the ability to book cases further out. By leveraging data-driven insights to maximize surgeon time, the team transformed their scheduling process and improved operational performance.

The discussion will highlight the top reasons surgeries stall, why many of these cases can be recovered, and the operational shifts that made the difference. Attendees will walk away with practical lessons on how digitized case plans, real-time visibility, and better coordination can unlock measurable efficiency gains, greater throughput, and improved scheduling experiences for staff and physicians alike.

Results

32% increase in cases handled per scheduler

12% increase in volume growth

70% of cases scheduled within one week

"We no longer feel perpetually behind. We're ahead of demand, ready for continued growth, and are confident in our ability to navigate unexpected circumstances that might impact our patients. In short, I feel like we have a scalable solution."
Ken Takenaka, M.Ed., ATC, OTC, BCS-O
Athletic Trainer, Orthopedic + Fracture Specialists