Summary

Ankle & Foot Specialists of Puget Sound faced a familiar problem: surgical coordination had become a black box. With scheduling knowledge locked in individual staff members' heads and no scalable system in place, 35% of cases were being mismanaged, subject to lost, canceled, or rescheduled surgeries that frustrated patients and drained team productivity.

In this session, Ankle & Foot Specialists shares how they moved off paper-based, siloed processes and onto a digital, centralized platform, without sacrificing the flexibility each provider needed. The result: a 24% increase in surgical volume alongside a 73% drop in cancellation and hold rates.

The discussion covers the specific inefficiencies that drove the search for a new system, what the rollout and change management process actually looked like in practice, and the operational shifts, from digitized checklists to centralized visibility, that turned a fragmented, reactive process into a reliable one. Attendees will walk away with practical lessons on reducing denials, cutting administrative burden, and building a scheduling process that scales without adding headcount.

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